Privacy Policy

Privacy Policy

Welcome to NuPath Behavioral Health. This Privacy Policy (“Policy”) explains how NuPath Behavioral Health (“we,” “us,” or “our”) collects, uses, stores, and protects personal information when you interact with us through our website, referral processes, phone calls, text messages, email, or any other communication channels.

By using our website or engaging with our services, you agree to this Policy. If you do not agree, please refrain from using our website or submitting information.

For questions, you may contact us at:
NuPath Behavioral Health
Phone: +1 (701) 414-8777
Fax: +1 (701) 402-3035
Email: info@nupathnd.org
Website: www.nupathnd.org
Address: 3523 45th St. S. Suite 100 Fargo, ND, 58104

Summary of Key Points

• Data Collection: We collect information from website visitors, referrals, service requests, phone calls, text messages, and uploaded documents.
• Calls and Text Messages: We may collect call recordings, SMS content, and related communication details for service quality and compliance.
• Information Sharing: Information is shared only when required by law, to support service delivery, or with secure operational partners.
• Your Rights: You may request access, correction, or deletion of your personal information.
• Security Measures: We implement administrative, technical, and physical safeguards to protect your data.

Information We Collect

We may collect various types of information depending on how you interact with NuPath Behavioral Health and the services you request.

Information You Provide Directly:

• Personal details including your name, phone number, email address, physical address, and other identifying information.
• Service-related information submitted through our referral forms, intake processes, or direct communication.
• Documents related to behavioral health services such as assessments, care plans, treatment summaries, discharge notes, or eligibility documents.

Automatically Collected Information:

• Website usage data including IP addresses, browser types, device identifiers, and pages visited, collected through cookies or similar technologies.
• Call and text data such as phone numbers, timestamps, SMS content, and call recordings.

Third-Party Information:

Information shared by care coordinators, case managers, referral sources, or service partners with your authorization.

How We Use Your Information

• Coordinating, delivering, and improving the services you request.
• Communicating service updates, scheduling information, and responses to inquiries.
• Monitoring communication for quality assurance or dispute resolution.
• Meeting regulatory, licensing, and audit requirements.
• Improving website functionality and user experience.
• Ensuring security and preventing unauthorized access or misuse.

Information Sharing

• Legal Compliance: When required to comply with state, federal, or local laws, court orders, subpoenas, or regulatory authorities.
• Service Delivery Partners: With secure third-party providers supporting areas such as IT systems, communication platforms, billing, or documentation, under confidentiality requirements.
• Business Transitions: If NuPath Behavioral Health undergoes a merger, acquisition, or organizational change, information may be transferred appropriately.
• Communication Providers: With secure third-party platforms handling email, SMS, appointment reminders, and phone systems.

We do not sell or share personal information for marketing purposes.

Information Collected Through Calls and Text Messages

• Calls may be recorded for quality monitoring, training, or dispute resolution.
• Text message content and related data may be stored.
• By calling or texting us, you consent to receiving service-related communications, including automated messages where permitted.

To opt out, please reach us at info@nupathnd.org or call +1 (701) 414-8777.

Data Retention

• Client Information: Seven years after your last service or interaction.
• Call and Text Records: Up to two years for quality assurance.
• Website Data: Retained as needed for trend analysis and site performance.

Your Privacy Rights

You may request:

• Access to personal information we maintain about you.
• Correction of inaccurate or outdated information.
• Deletion of your information when allowed by law.
• Adjustments to how we communicate with you.

To make a request, contact: info@nupathnd.org | +1 (701) 414-8777

Cookies and Website Tracking

We may use cookies to improve website functionality and analyze visitor behavior. You may disable cookies through your browser settings, though certain features may become limited.

How We Protect Your Information

• Encryption for transmitted and stored data.
• Restricted, role-based access for sensitive information.
• Ongoing system audits and monitoring.
• Staff training on confidentiality and data protection standards.

Although we take reasonable measures to secure data, no system is entirely immune from risk.

Incident Response Policy

• We will notify affected individuals as required.
• Conduct a full investigation and implement corrective measures.
• Report incidents to regulatory authorities when necessary.

Accessibility Statement

We are committed to ensuring accessibility for all individuals. If you need this Policy in an alternative format, please contact info@nupathnd.org or call +1 (701) 414-8777.

Data Collection and Use Summary

• Personal Information: Communication and service coordination.
• Call and SMS Data: Quality assurance and documentation.
• Technical Data: Website optimization and security.
• Service Documentation: Behavioral health service delivery and compliance.

Changes to This Policy

We may update this Policy periodically. Updates will be posted on www.nupathnd.org. Significant changes may be communicated directly to you when appropriate.